Fantastic hotel. Fantastic food, the only drawback is that it is challenging to become bottled H20. The spirits were decent. No, no name stuff here. Room was a Junior Suite which was quite small but functional. The resort was the right size.
Big shout out to Sarah in the infant club. I observed Sarahi working together with my four years old and supporting a lot of educational activities. Phenomenal! SHE is an authentic trained teacher working in the kids club. She also talked to me about some tulum fly fishing tours because I love fishing. We’ll try it next time!
Overall this is an excellent spot for families. Great food, and air. Bottled water is somewhat tricky to find, but besides that, it is a great location.
We had not booked initially family concierge, but my husband, nine-year-old son and I quickly upgraded and don’t regret it. Alexander and Rodolfo were our concierges (one throughout the afternoon, one during the night) and they were terrific! They were fast to learn about our tastes – wine, fruit plates, child snacks, etc. They utilized What is App to communicate with us daily via cell phone several times a day with scheduled activities and status checks. It turned out to be a great resource!
The beach was fine. We had no trouble getting chairs, umbrellas, and towels each morning. The waves were a little overpowering for our nine-year-old in that time of year; however, with the adult, there weren’t any difficulties. Also, the beach servers were careful.
The pool was fantastic (and clean) but might recommend floats/tubes for younger children as it can be profound. Also, the concierge team (Rodolfo and Alex) were very beneficial in reserving cabanas by the pool when available and checking in on us every day.
The room in this hotel was modern and slightly roomy for three individuals (king bed and double size rollaway cot). The restaurants were good, but in contrast to other Paradisus hotels, the food might have been better in some restaurants.