We love this place and the amazingly pleasant people all around! The first day we sat Hechner said he would remember our drink orders for the remainder of the trip and he did. A 1 case of several!
We stood in Moon Palace Sunrise 11/9/18 – 11/17/18. The service was outstanding. Filiberto Pech and Ricardo Ricardo Sierra Antonio greeted us when we arrived with a grin on their face and went out of the way for us settled.
The Presidential Suite has been amazing. Very clean. The room service from Felipe Catillo Uch was impressive and very professional from placing the table, delivering the food, and cleaning up. What I liked very much was again, Filiberto and Ricardo picking our handicap friends up in golf packs for dinner, lunch, etc. Very grateful. They are incredibly professional and lovely. They recommend awesome stuff like the deep sea fishing riviera maya trip we will take next time! My favorite restaurant was the Italian in the Golf Course.
They had the table decorated for the birthday and our buddies anniversary which was a fantastic surprise! The Oriental restaurant in Moon Sunrise was another favored. The food was terrific in the appetizers to the primary course.
George, the lobby bar singer at Sunrise I love! Each year he remembers my favorite song, Sweet Caroline, and he sings it. Great voice!
Five* resort, rooms, amenities, grounds what’s the best it can be. It is a huge hotel, and for me, personally due to this it lacked the personal touch as you never really get to know the staff. However, other than that I can’t fault it. The kids club and game room have all that a kid could wish for which means that as a parent you have to relax and revel in your holiday too. The water park is excellent, would go back.
We stayed at the Nizuc segment; it’s our favorite. Nizuc is part of the big resort called Moon Palace; you will find three distinct sections which appeal to the Moon Palace: Sunrise, Nizuc along with the Grand which is currently accessible with the day passes for the guests who are staying in Nizuc and Sunrise. This property is a hug. It is possible to walk everywhere or have a golf cart or bus journey. Palace is providing transportation.